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Our Newsletter


FAQ

1. What does the presence of the USDA Organic seal on a product that I buy mean?

 

According to the United State Department of Agriculture  website this label means: “that the food or other agricultural product has been produced through approved methods that integrate cultural, biological, and mechanical practices that foster cycling of resources, promote ecological balance, and conserve biodiversity.”

Whenever possible we sell products that display the USDA Organic seal  on their packaging. Foods and products displaying this label can either call them selves “100% Organic” if they are made with 100% organic products ( pretty self explanatory ).

The label can also be displayed on products that call themselves “Organic”. These products must contain at least 95 to 99% organic ingredients by weight. The remaining ingredients must contain ingredients approved by the National Organic Program.

Food packaging that reads “Made With Organic Ingredients” must contain 70 to 94% organic ingredients and cannot display the USDA Organic seal.

 

2. What is your return policy?

 

US food laws prohibit the return of food items due to the risk of tampering. Food items are only returnable where the item has been damaged in transport or in cases in which the wrong item was shipped. Non food items can be returned within 20 days of their original purchase. A 5% restocking fee will be passed on to the customer. Shipping costs are not refundable.

 

3. What is your cancellation policy?

 

Once shipped orders are non-cancellable. Prior to shipping orders can be cancelled without penalty if an order needs to be altered to an alternate address. Fed Ex and UPS charge an $11 redirection fee which will be passed on to the customer.



Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.



Q: What do you charge to ship your products to your customers?
A: Simplicity is the name of the game here. We offer some of the lowest shipping charges in the industry. Our flat rate shipping charges are as follows:

$3.95 when your purchase totals up to $25
$5.95 when your purchases total $25.01 to $$99.99
Free Shipping on purchases of $100 or more. 

Your final shipping costs will be displayed on the invoice you see before confirming your order. Our preferred method of delivering products to you is through Fed Ex.  We will continue to strive for ways to lower your shipping costs whenever possible.

ANY ADDRESS CHANGES RESULT IN A $15 FEE